Refund policy

At Radiant Acoustics, customer satisfaction is our top priority. We stand behind the quality of our products and want to ensure you have a positive shopping experience. We want you to experience our products at home, with the flexibility to return them if they don’t meet your expectations. You can return products within 30 days and get your money back. 

All returns are subject to a return fee:
EU: €49 / $69 / £59
Non-EU: €149 / $169 / £129

We’ve introduced separate rates for EU and non-EU orders to account for the additional costs associated with international returns. The return fee will be deducted from your refund.

All you must do is send us an email at support@radiantacoustics.com with your order number and the reason for your return. Once we receive your request, we will email you the shipping label(s) that you need to print, attach to your original shipping box, and drop off at your nearest post office. Pick-up may be arranged depending on your country and shipping method.

Timeframe for Returns and Refunds

Goods purchased from Radiant Acoustics’s webshop are subject to a 30-day return policy (you can claim your money back or exchange your purchase for another product). The 30 days start on the day you receive the item. Any refund requests made after the 30-day period will not be eligible for a refund.

A standard return process usually takes between 7-14 business days.

Shipping Costs

You get free shipping on all orders, but returns are submitted to a 49 € fee. We will email you the shipping label(s) that you need to print, attach to your original shipping box, and drop off at your nearest post office. Pick-up may be arranged depending on your country and shipping method.

Return Process

1. Return request
Send us an email at support@radiantacoustics.com with your order number and reason for the return (within 30 days of receiving the product(s))

2. Return request approved
Once your return request is approved (It can take up to 2 business days to approve the return), we will email you the shipping label(s) to print, attach to your original shipping box, and drop off at your nearest post office. Depending on your location and shipping method, a pick-up service may also be available.

IMPORTANT: The return label is valid for 14 days from the date you receive it in your email inbox. If this period is exceeded, we reserve the right to refuse the return, and the package will be sent back at the buyer's expense.

3. Items returned
Shipping the items to our warehouse takes 2-6 business days for EU orders and 4-10 business days for non-EU orders. We will notify you once your returned items are received. After inspecting the items, we will send you a confirmation email when your refund is approved. Please note that the inspection process may take up to 7 business days.

The entire return process typically takes 10-14 business days.

4. Refund is on its way
You will receive an email once your refund has been approved and is being processed. Please allow up to 5 business days for the funds to appear in your bank account.

Conditions for Refund Eligibility

To qualify for a full refund, the following conditions must be met:

1. The item must be in the same condition as it was when received, i.e. complete, undamaged and with all accessories. You will only be liable for any deterioration of the value of the goods due to handling other than that necessary to determine the nature, characteristics, and manner of the goods. In other words - you can handle the product in the same way as you would in a physical store. If the item has been used more extensively than what has been described above, we consider it as used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the merchandise's commercial value. To receive the entire purchase amount, you must do the same as you can in a physical store. You can test the item, but not actually use it (as in normal, daily use).
   
   
2. The original packaging must remain intact and undamaged. Should the original packaging not be available, we retain the right to charge a fee, and you will be refunded only a portion of the total amount (the fee will be deducted). This policy is implemented due to the necessity of relisting the item, which may involve providing new packaging (including handling costs).