Shipping policy

When you receive the product

If you receive an incorrect or defective product, we will rectify the issue by sending you the correct or replacement product as soon as possible. We will also provide a return slip, so you won't have to cover the return shipping costs.

If your product arrives with visible damage to the shipping carton, we recommend checking immediately to see if the product inside has been affected. If the product appears damaged, you can refuse to accept the package. If the product itself is undamaged, you may ask the carrier to note that the packaging was damaged during shipping.

If you discover any damage to the product after unpacking it (damage that likely occurred during shipping), please contact us as soon as possible and include photos of the damage. We will then arrange the next steps to ensure the goods are exchanged without unnecessary delays.

Remember to note the serial number. We recommend printing a copy of your receipt and writing the serial number on it.

Keep the packaging.

We highly recommend keeping the original packaging for your new products. If you need to move the items later, using the original packaging helps prevent scratches or other damage. If you wish to return the product within the return timeframe, the original packaging must be intact and undamaged. If the original packaging is unavailable, we reserve the right to charge a fee, and only a portion of the total amount will be refunded (the fee will be deducted). This policy is in place due to the need to relist the item, which may require providing new packaging and covering handling costs.

Shipping

We strive to provide optimal shipping services for your products and include an estimated delivery time frame on each product page. Please be aware that the delivery time provided is an estimate and does not represent a guaranteed delivery date.

Radiant Acoustics will not be held liable for any delays, changes, or issues caused by shipping carriers, third-party entities, or other unforeseen circumstances beyond our control.

If your country is not listed in our available shipping destinations at checkout, please contact us to request a shipping quote.

Note that deliveries are made exclusively to the ground floor and front entrance of the delivery address. Delivery personnel are not authorized to transport items beyond this point, including to upper floors or inside the building. It is the customer’s responsibility to receive the items at the front entrance and arrange assistance if further transportation is required within the premises.

VAT & Taxes

At Radiant Acoustics, we offer a Delivered Duty Paid (DDP) service to customers in all countries, ensuring a smooth and seamless ordering process without unexpected costs.

Our DDP service covers all necessary charges, including:

·         Shipping

·         Duties

·         Taxes/VAT 

·         Insurance. 

We currently offer DDP delivery service worldwide

Direct-to-Consumer

Our mission is to deliver high-end audio products at affordable prices. By selling directly to our customers and streamlining operations within a network of partner companies, we ensure premium quality without the high cost.

Listen Before You Decide

We believe in the importance of experiencing sound at home. That’s why we offer a 30-day home trial, letting you decide if our product is right for you. If it’s not a perfect fit, you can return it within 30 days. All returns are subject to a return fee*

Made in Denmark

Radiant Acoustics is the result of a unique collaboration between three Peter Lyngdorf companies: Nordic Hi-Fi, PURIFI, and HiFi Klubben. Together, they’ve crafted a product that delivers audio quality far beyond what its size and price suggest.